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Position Details

Schedule/Shift:
Day/1st Shift
Employment Type:
Part-time (0-29 hrs/week)/PARTTIME
Location City:
Arlington
Location State:
TX
Work Location Type:
On-site

PRACTICE OVERVIEW 

Canopy Radiology is a Radiology Partners practice.  Radiology Partners, through its owned and affiliated practices, is a leading radiology practice in the U.S., serving hospitals and other healthcare facilities across the nation. As a physician-led and physician-owned practice, we advance our bold mission by innovating across clinical value, technology, service and economics, while elevating the role of radiology and radiologists in healthcare. Radiology is a team sport, and Radiology Partners is building a community of physicians and support teammates who embody our practice values and believe in our bold mission to transform radiology. Our support team is a vital force within the practice, using their gifts and talents to improve the overall healthcare experience. Using a proven healthcare services model, Radiology Partners provides consistent, high-quality care to patients, while delivering enhanced value to the hospitals, clinics, imaging centers and referring physicians we serve. 

 

POSITION SUMMARY 

Canopy Radiology is looking for a Customer Care Center Supervisor. The Supervisor is responsible for supervision of in-bound or out-bound call activities in the Care Center, including registration, authorizations, eligibility, and examination scheduling while ensuring excellent customer service. This role will recommend staffing levels based on modality, patient volume, and statistical information. They will work with their team to ensure a high level of sensitivity to patients, physician staff, and families. The Supervisor will be responsible for scheduling employees, approving bi-weekly timesheets, completing performance reviews, employee recognition and overall motivation of staff. This position is in a call center environment. 

 

POSITION DUTIES AND RESPONSIBILITIES 

  • Supervises assigned group, including selection of staff, scheduling work based on call volumes, approving time off/time sheets 

  • Coaching, counseling, motivating, disciplining and recognizing team 

  • Provides guidance, support, training, and assistance to the Customer Care Agents relating to technical issues, escalated calls, and investigations that may surface 

  • Ensures patients are taken care of in a professional and caring manner with a high level of accuracy including ordered tests meeting medical necessity and the requirements of third party payors 

  • Acts as a resource on policies and procedures communicating all changes to the team 

  • Ensures compliance to all policies and stays informed of all changes in operations 

  • Monitors phone calls to ensure call quality and give feedback to agents on areas that need improvement 

  • Suggests areas for improvement to the Manager of the Care Center, including recommendations to possible system enhancements 

  • Performs special projects as requested 

 

DESIRED PROFESSIONAL SKILLS AND EXPERIENCE 

  • Associates degree or equivalent experience, required 

  • 5+ years of direct experience in a medical call center 

  • Supervisory or Lead experience within medical scheduling high preferred 

  • Must demonstrate mastery in exam scheduling and medical terminology 

  • Experience with scheduling and/or medical billing applications preferred 

  • Excellent diction, communication skills, and telephone manner 

  • Good understanding of ICD coding preferred 

  • Knowledge of medical insurance preferred 

  • Computer experience required 

 

 

The salary range for this position is $55,000 - $70,000. Final determinations may vary based on several factors including but not limited to education, work experience, certifications, geographic location etc. This role is also eligible for an annual discretionary bonus. In addition to this range, Radiology Partners offers competitive total rewards packages, which include health & wellness coverage options, 401k benefits, and a broad range of other benefits such as family planning and telehealth (all benefits are subject to eligibility requirements). 

 

Radiology Partners is an equal-opportunity employer. RP is committed to being an inclusive, safe and welcoming environment where everyone has equal access and equitable resources to reach their full potential. We are united by our Mission to Transform Radiology and in turn have an important impact on the patients we serve and the healthcare system overall. We hold that diversity is a key source of strength from which we will build a practice culture that is inclusive for all. Our goal is to empower and engage the voice of every teammate to promote awareness, compassion and a healthy respect for differences. 

 

CCPA Notice: When you submit a job application or resume, you are providing the Practice with the following categories of personal information that the Practice will use for the purpose of evaluating your candidacy for employment: (1) Personal Identifiers; and (2) Education and Employment History. 

 

Radiology Partners participates in E-verify.