- Job Detail
Practice Overview
Radiology Partners, through its owned and affiliated practices, is a leading radiology practice in the U.S., serving hospitals and other healthcare facilities across the nation. As a physician-led and physician-owned practice, we advance our bold mission by innovating across clinical value, technology, service and economics, while elevating the role of radiology and radiologists in healthcare. Radiology is a team sport, and Radiology Partners is building a community of physicians and support teammates who embody our practice values and believe in our bold mission to transform radiology. Using a proven healthcare services model, Radiology Partners provides consistent, high-quality care to patients, while delivering enhanced value to the hospitals, clinics, imaging centers and referring physicians we serve.
POSITION SUMMARY
ARA Radiology, a Radiology Partners affiliate, is looking for an Outpatient Registration Representative to support our local Imaging Centers. The Outpatient Registration Representative is responsible for timely and effective scheduling of patients for multiple offices and modalities, including Mammography, Bone Density, Fluoroscopy, Ultrasound, MRI, CT and Nuclear Medicine exams. This individual must demonstrate an understanding of modalities offered at the specific site locations and hours of operations. This position has direct patient and referring physician contact and is accountable for representing the practice in a pleasant and professional manner at all times.
POSITION DUTIES AND RESPONSIBILITIES
Schedules appointment for all modalities in a friendly cooperative manner
Obtains demographic and insurance information and requests pertinent clinical information to schedule exams
Explains office policy regarding insurance participation and required pre-authorization before patient arrives at outpatient locations
Enters scheduling and registration information accurately into Radiology Information System (RIS)
Requests lab work, prior imaging/reports or orders if necessary
Contacts referring physicians, according to JR protocols, and faxes reminder letters to update or request a new requisitionResponsible for contacting patients if exams must be rescheduled
Answers incoming calls with superior customer service
Responds to inquiries, triages and transfer calls appropriately; connects calls to physician support unit or physician directly
Processes order requisitions in order queue in a timely manner
Responsible for administrative tasks
Adheres to all policies and procedures, including Compliance, HIPAA, OSHA, licensing and accreditation guidelines
DESIRED PROFESSIONAL SKILLS AND EXPERIENCE
High school diploma or equivalent, required
Six months or more of direct experience in a medical call center
Must demonstrate mastery in exam scheduling and medical terminology
Experience with scheduling and/or medical billing applications preferred
Excellent diction, communication skills, and telephone manner
Good understanding of ICD coding preferred
Knowledge of medical insurance preferred
Computer experience required
Radiology Partners is an equal opportunity employer. RP is committed to being an inclusive, safe and welcoming environment where everyone has equal access and equitable resources to reach their full potential. We are united by our Mission to Transform Radiology and in turn have an important impact on the patients we serve and the healthcare system overall. We hold that diversity is a key source of strength from which we will build a practice culture that is inclusive for all. Our goal is to empower and engage the voice of every teammate to promote awareness, compassion and a healthy respect for differences.
CCPA Notice: When you submit a job application or resume, you are providing the Practice with the following categories of personal information that the Practice will use for the purpose of evaluating your candidacy for employment: (1) Personal Identifiers; and (2) Education and Employment History.
Radiology Partners participates in E-verify.