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Position Details

Schedule/Shift:
Day/1st Shift
Employment Type:
Part-time (0-29 hrs/week)/PARTTIME
Location City:
Arlington
Location State:
TX
Work Location Type:
On-site

PRACTICE OVERVIEW 

Canopy Partners, the Commercial Technology Sales and Services arm of Radiology Partners, is one of the largest and fastest growing technology enabled on-site radiology practice and technology solutions and services organization in the US.   We are an innovative practice focused on transforming how radiologists provide consistently exceptional services to hospitals, imaging centers, referring physicians and patients.  With our state-of-the art clinical technology, specialized expertise, access to capital, and retention of top physician talent, Radiology Partners reliably exceeds the expectations of our clients, patients, and partners.  We serve our clients with an operational focus, and, above all, a commitment to quality patient care.  Our mission is to Transform Radiology.  

  

POSITION SUMMARY 

Canopy Partners has an open position for Customer Success Manager is responsible for building and enhancing an industry-leading Customer Success department focused on Canopy’s efforts in providing excellent customer service to its growing customer base.  This position is also accountable for developing and maintaining strong C-Level relationships with our customers.   Canopy Partners provides radiology solutions to hospitals and radiology groups across the country including artificial intelligence solutions, PACS, voice recognition, worklist, connectivity, training, and other solution components. 

  

POSITION DUTIES AND RESPONSIBILITIES 

CUSTOMER SUCCESS AND SERVICES 

  • Lead Canopy’s efforts to provide excellent customer support to Canopy customers, ensuring high level of customer satisfaction. 

  • Ensure tracking and management of all customer tickets ensuring timely follow-up and resolution. 

  • Provide the primary point of relationship management with Canopy customers and their executives. 

  • Develop a trusted relationship with key accounts, customer stakeholders and executive sponsors. 

  • Ensure the timely and successful delivery of our support according to customer needs and objectives 

  • Clearly communicate status of various support initiatives at each customer. 

  • Forecast, build, track, and communicate both internally and externally key account metrics, reinforcing to customers the value provided by our technology and services. 

  • Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations 

  • Monitor, analyze and report on the customer's usage of our products. 

  • Responsible for working with the Sales and Professional Services teams to onboard and integrate new clients and developing existing client relationships. 

  • Responsible for the contract renewal process and to identify upsell opportunities to coordinate with the sales team. 

  • Proven ability to recruit a team and successfully manage relationships. 

 

DESIRED PROFESSIONAL SKILLS AND EXPERIENCE  

  • Bachelor's or master’s degree in appropriate field of study or equivalent work experience highly preferred 

  • 3+ years leading account management and interacting with customer executives in a technically advanced environment 

  • 3+ years of experience in the healthcare industry 

  • Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level 

  • Experience in delivering client-focused solutions and support 

  • Proven ability to manage multiple customers at a time while paying strict attention to detail 

  • Excellent listening, negotiation, and presentation skills 

  • Excellent verbal and written communications skills 

  • Self-motivated and able to thrive in a results-driven environment 

  • Natural relationship builder with integrity, reliability, and maturity 

  • Ability to prioritize among competing tasks 

  • Critical thinking and problem-solving skills 

  • Excellent time and project management skills, always looking to improve inefficient processes 

  • Highly proficient in the Microsoft Office Suite and help desk support software. 

  • Working knowledge in infrastructure, networking and radiology and hospital technologies. 

 

 

Radiology Partners is an equal opportunity employer. RP is committed to being an inclusive, safe and welcoming environment where everyone has equal access and equitable resources to reach their full potential. We are united by our Mission to Transform Radiology and in turn have an important impact on the patients we serve and the healthcare system overall. We hold that diversity is a key source of strength from which we will build a practice culture that is inclusive for all. Our goal is to empower and engage the voice of every teammate to promote awareness, compassion and a healthy respect for differences. 

 

The salary range for this position is $115,000.00 - $130,000.00. Final determinations may vary based on several factors including but not limited to education, work experience, certifications, geographic location etc. This role is also eligible for an annual discretionary bonus. In addition to this range, Radiology Partners offers competitive total rewards packages, which include health & wellness coverage options, 401k benefits, and a broad range of other benefits such as family planning and telehealth (all benefits are subject to eligibility requirements). 

 

CCPA Notice: When you submit a job application or resume, you are providing the Practice with the following categories of personal information that the Practice will use for the purpose of evaluating your candidacy for employment: (1) Personal Identifiers; and (2) Education and Employment History. 

 

Radiology Partners participates in E-verify.